Installation
After downloading the .PKG package for the sender, double click on the file to start the software installation. After completing the package installer, the Sender service will automatically start and an icon will appear in the System Status Menu on the upper right corner of the screen.
Remote Access Permissions
Before initiating a remote access connection to the sender, specific permissions must be manually added that allows for screen recording and system control.
Add the “Screen & System Audio Recording” Permission
Open Settings → Privacy and Security → Screen & System Audio Recording
In the section Screen & System Audio Recording click on the plus (+) button.
Open the Applications directory, select ITAgentRMMSender and then press Open
Add the Accessibility Permission
Open Settings → Privacy and Security → Accessibility
In the section Accessibility click on the plus (+) button.
Open the Applications directory, select ITAgentRMMSender and then press Open
Uninstalling the Application
Attempting to uninstall the IT Agent RMM Sender by dragging it to the Trash will fail due to the service running the background. For convenience, a script is provided that will stop the service, remove the Sender application and cleanup any other configuration and log files.
When the application is installed, an uninstall script is placed in the following location that will remove the application and cleanup any other configuration and log files.
To run this script, open a terminal and run the following command