🌍 What IT Agent does
IT Agent helps IT administrators monitor, secure, and automate endpoints across Windows, macOS, and Linux — all from one cloud dashboard.
With IT Agent you can:
🔍 View your fleet in real time — hardware, OS, network, and status details
🔄 Patch OS and third-party apps safely and on schedule
⚙️ Automate workflows with scripts and policies
🧩 Detect & remediate vulnerabilities as they appear
💬 Assist users remotely through secure ad-hoc sessions
🔔 Alert & integrate with Slack or email for immediate visibility
🏗️ How the platform is structured
Layer | Description |
Tenant | Your top-level company or MSP environment |
Organization | Optional sub-environment (department, site, or client) |
Device / Agent | Endpoint that runs the IT Agent service |
Policy | Defines patching, scripting, and alert rules |
Group / Tag | Logical grouping for targeting devices |
For more information on the platform structure, see Tenants, Organizations, and Groups.
🧩 Key components
Feature | Purpose |
Computers / Machines | View and search all enrolled endpoints |
Remote Access | Remotely access all of your end points |
Policies | Apply patching and automation rules |
Scripts | Manage reusable automations |
Patching | OS and third-party update orchestration |
Vulnerabilities | Identify, prioritize, and remediate CVEs |
Alerts | Notify you about critical events |
Ad-hoc Sessions | Temporary, audited remote access |
Settings & Billing | Manage users, roles, and subscriptions |
⚙️ What you’ll do first
Create your Tenant and Organization
Install the IT Agent Sender Agent on a device
See it appear in the dashboard under Computers
Create a Policy and assign it to your devices
Run a test script or patch job
Invite teammates and set permissions
🔐 Security model
IT Agent uses a certificate-based trust model:
Each agent enrolls with a Join Key and receives a unique certificate.
All communication is TLS-encrypted.
Admin privileges and scripts are controlled by role-based access.
Every action is audited in logs.
📘 Next steps
Step | Guide |
Create your Tenant | |
Install your first agent | |
Start a remote access session | |
Learn about policies | |
Patch your devices | |
Run a script |